Shipping policy

This shipping policy applies to (Canada) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS AND TRANSIT TIME

B. HANDLING & ORDER CUT-OFF TIME

Order handling time is 0 - 1 business day (Monday to Friday).

Order cut-off time will be 05:00 PM and time zone (GMT-05:00) Eastern Standard Time (Toronto).

C. DELIVERY TERMS

We use Canada Post to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order through our Contact Us page, and our Customer Service team will get back to you.

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.