Privacy policy

Privacy Policy

Last Updated: June 1, 2026

H2OForYou.ca is operated by Thane Canada Inc. ("Thane Canada", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit H2OForYou.ca (the "Site"), make a purchase, interact with our Services, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term "Personal Information," we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following categories of Personal Information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order and Transaction Information

  • Products viewed

  • Products added to cart

  • Products purchased

  • Returns and exchanges

  • Order history

  • Transaction records

Payment Information

Payments may be processed through Shopify Payments, Shop Pay, Shop Pay Installments, PayPal, and other payment providers.

We do not store complete payment card details on our own servers.

Account Information

If you create an account with us, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved addresses

Communications

Information you provide when:

  • Contacting customer support

  • Submitting reviews

  • Responding to surveys

  • Sending inquiries

Device and Usage Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring websites

  • Pages visited

  • Time spent on the Site

  • Shopping activity

  • Cookie identifiers

How We Collect Information

We collect Personal Information:

Directly From You

When you:

  • Place an order

  • Create an account

  • Subscribe to marketing communications

  • Submit a review

  • Contact customer support

Automatically

Through:

  • Cookies

  • Pixels

  • Analytics technologies

  • Similar tracking technologies

From Third Parties

Including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Advertising partners

  • Analytics providers

  • Review platforms

How We Use Your Information

We use Personal Information to:

  • Process and fulfill orders

  • Provide customer support

  • Verify transactions

  • Prevent fraud

  • Ship products

  • Manage returns and exchanges

  • Communicate with customers

  • Improve our website and services

  • Personalize shopping experiences

  • Display product recommendations

  • Send marketing communications

  • Measure advertising effectiveness

  • Comply with legal obligations

Shopify Platform

Our online store is hosted by Shopify Inc.

Shopify provides the ecommerce platform that allows us to sell our products and services. Information you provide through our Site may be processed by Shopify in accordance with Shopify's privacy practices.

To learn more about Shopify's privacy practices, please visit:

https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep the Site functioning properly

  • Maintain shopping cart functionality

  • Remember customer preferences

  • Improve website performance

  • Analyze website traffic

  • Deliver relevant advertising

  • Measure advertising effectiveness

You can control cookies through your browser settings. Please note that disabling cookies may impact certain features of the Site.

Analytics and Advertising Technologies

We use third-party services that may collect information regarding your interactions with our Site.

Google Analytics 4

We use Google Analytics 4 to understand how visitors use our website and to improve the customer experience.

Google Ads Remarketing

We may display advertisements to visitors who have previously interacted with our website.

Meta Pixel

We use Meta Pixel to help measure advertising effectiveness and provide relevant advertisements on Facebook and Instagram.

TikTok Pixel

We use TikTok Pixel to help measure advertising effectiveness and provide relevant advertisements on TikTok.

These advertising technologies may collect information about:

  • Website visits

  • Products viewed

  • Purchases made

  • Shopping activity

  • Device information

This information may be used to provide personalized advertising and advertising measurement.

Email Marketing

We use Klaviyo to manage email marketing campaigns and customer communications.

If you subscribe to our email list, we may send:

  • Promotional offers

  • Product announcements

  • Newsletters

  • Educational content

  • Cart reminders

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Transactional emails related to orders, shipping updates, returns, and customer service may still be sent.

Reviews and User Generated Content

We use Loox Reviews to collect and display customer reviews, ratings, photographs, and other user-generated content.

If you submit a review, certain information may be publicly displayed on our website, including:

  • First name

  • Review content

  • Submitted photos

  • Star ratings

Please avoid including sensitive personal information in publicly submitted reviews.

How We Share Personal Information

We may share Personal Information with trusted service providers and partners that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shop Pay

  • Shop Pay Installments

  • PayPal

  • Shipping carriers

  • Fulfillment providers

  • Klaviyo

  • Loox Reviews

  • Analytics providers

  • Advertising partners

  • Fraud prevention services

We do not sell your Personal Information.

However, we may share certain information with advertising and marketing partners to help deliver relevant advertisements and measure advertising performance, subject to applicable law.

We may also disclose Personal Information:

  • To comply with legal obligations

  • To respond to lawful requests

  • To protect our rights

  • To prevent fraud

  • In connection with a merger, acquisition, sale, restructuring, or other business transaction

International Data Transfers

Our service providers, including Shopify and certain technology partners, may process Personal Information in Canada, the United States, or other jurisdictions.

As a result, your information may be subject to the laws of jurisdictions outside your province or country of residence.

Data Retention

We retain Personal Information only for as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Maintain customer accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our Services are not directed to children under the age of majority in their jurisdiction.

We do not knowingly collect Personal Information from children.

If you believe a child has provided Personal Information to us, please contact us so we can take appropriate action.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your Personal Information

  • Correct inaccurate information

  • Request deletion of Personal Information

  • Withdraw consent where applicable

  • Request information about how your Personal Information is used

  • Request a copy of your Personal Information

To exercise any of these rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page together with a revised "Last Updated" date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Thane Canada Inc.
Operating H2OForYou.ca

2680 Skymark Avenue, Suite 101
Mississauga, Ontario L4W 5L6
Canada

For any questions or concerns, please reach our support  here

Website: https://www.h2oforyou.ca