Cancellations and Returns
30-Day Money-Back Guarantee
At H2OForYou.ca, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To begin a return, please contact our Customer Care Team through our support portal:
A Return Merchandise Authorization ("RMA") number is required before returning any product.
Please note that refunds are issued for the purchase price of the product only and do not include shipping, handling, assembly, or other service fees.
Return Eligibility
This policy applies only to products purchased directly from H2OForYou.ca, operated by Thane Canada Inc.
If you purchased your product through Amazon, a retail store, or another authorized reseller, please contact the original retailer directly regarding their return policy.
To qualify for a refund:
- You must obtain an RMA number before returning any product by sending message from support center.
- Your return request must be submitted within 30 days of receiving your order.
- Returned products must be shipped within 14 days of receiving your RMA number.
- Products must be returned in good condition with all accessories, manuals, and included materials.
- Products should be returned in suitable protective packaging, preferably the original packaging.
- Refunds will be issued to the original payment method once the return has been received and inspected.
Important Return Information
- Returns received without a valid RMA number cannot be processed.
- Products returned without an RMA number may be refused or discarded.
- Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error.
- H2OForYou.ca is not responsible for uninsured packages lost or damaged during return transit.
Unauthorized Returns
An unauthorized return is any product returned without a valid RMA number issued by our Customer Care Team.
Products returned without a valid RMA number may not be eligible for a refund or credit. Customers remain responsible for all shipping and handling charges associated with unauthorized returns.
Order Cancellation Policy
Orders begin processing shortly after they are placed.
If you need to cancel an order, please submit your cancellation request within one (1) hour of placing your order.
After placing your order, you will receive an order confirmation email with access to our self-service support portal. To request a cancellation:
- Log in to the support portal.
- Select the applicable order.
- Choose "Request Help."
- Submit your cancellation request.
If your order has not yet entered the shipping process, we will make every effort to cancel it.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
If your order cannot be canceled before shipment, you may still return eligible products in accordance with this 30-Day Money-Back Guarantee.
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H2OForYou.ca Customer Care
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